Plug into the wall socket. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. 0 Kudos. Can I still get online? The online phone service doesn’t let me speak to a person - 5206664I have just recently signed up with virgin media previously having sky but have no wall socket I think I need to book a engineer visit but don’t no how. This is a little untidy for my likeing. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. There are no virgin sockets on the wall. Unlike previous broadbands I used to have where it was just a simple plug into the wall, I can’t. Wall Socket. It is likely you will be waiting a few days. Sometimes there is no wall box, just a trailing cable. Jan 14, 2022. AnthonyRaw1986. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. VM don't use fibre inside the property. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Unscrew the white cable with the black collar. Speed If all that fails then call the pre-installs team on 0800 052 1734 and asked for a manned installation. Don't touch it. I have booked a technician but I don't know if i have to inform the. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. When ordered it didn't say anything about needing a VM wall socket. If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. I expect it is a male F plug on the cable, they don’t make female F plugs. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. You'll have to cut the cable and seal the hole up. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socket There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. All the wall. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. Bits and bytes. Is there likey to be any problem with this, such as degraded of weaker quality or speed. on 23-10-2022 13:36. If you can get Quickstart, you can choose one of two delivery options. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My Virgin Media App. Then push the connector VM have provided over the screw thread. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Or wait here a day or two for a VM Mod to pick this up. Browse Virgin Media Virgin Media Community. If your not a virgin media customer then nothing. All the wall sockets I can see are for BT. Even sitting in the room above the router, the WiFi was dreadful. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. From there it is going into the white distribution amplifier. Explain what needs to be done and book an engineer visit. Standard Member. Call the pre-install team after 8am Monday - Friday & they can arrange a technician to reconnect your socket. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I understand that I am now to connect the landline to the Hub 3, but having done this, I don't get a connection. Virgin will not remove them. Account - Mobile. Kind regardsThe box and cables may have been removed by the previous occupiers. Problem solved? Click to. Tudor. . I have been given other details for the account such as the account number/area code and. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. This next section will take about 30 minutes. We would like to show you a description here but the site won’t allow us. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. If it is a loose cable only, you will need one of these to connect the Quickstart cable. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Vonage 2nd line. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. Back a step. Security matters. Plug into the Virgin Media wall socket. Hi I have ordered a quick start kit and don't have a virgin media wall socket. The block box on second picture is an amplifier for terrestrial TV. The phone base station is currently plugged into a Virgin wall socket downstairs beside the TV connection. In response to robertdwhite. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Make sure that all of the cables are plugged in securely and that there are no loose connections. A Virgin Media. Manage Your Account. Tudor. 3 weeks ago. 3 5 comments Best Add a Comment LayerTough • 1 yr. com. However, I do not have any of the specified wall sockets available. I don't work for Virgin Media. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Estonia and the Netherlands have already switched. I have signed up as a new user for Virgin Fibre. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. Pop the power cable into a nearby plug socket, and turn it on. The first thing is to start making alternative arrangements for your internet connectivity. Thanks for your post on our Community Forums @Best336, and a very warm welcome to our Community Forums!Got my virgin media self install kit but I don't have a virgin socket. Unfortunately I am struggling to work out where to plug the cable from the Hub. Virgin cables must only be provided by isolated sockets provided by Virgin Media. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Get the Hub ready by connecting the wires. Browse Virgin Media Virgin Media Community. on 22-08-2022 08:33. Options. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. I'm a Very Insightful Person, I'm here to share knowledge, I don't. Stay safe online. Tudor. Account - Cable. I don't see a Virgin Media Wall Socket anywhere in. Hi mariz2198, thanks for posting and welcome to our community. Broadband Deals. My order is p. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. We would like to show you a description here but the site won’t allow us. Account - Cable. . Account - Mobile. Follow these simple installation steps for your Virgin Media home phone set up. If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. If you are a fibre customer you might not use a master socket, instead an Openreach Modem. The first wall socket is in the lounge and that's where the Virgin Media hub is too. The cable in the second picture is the one you need to connect too. We've taken the front of the box off and inside there is an isolator but nothing else. Tuning in. 3 minutes ago. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. I’ve received my QuickStart package to find I do not have a compatible wall socket. These wall plugs are best for household appliances that need more power than a standard 15-amp outlet can provide. Stay safe online. Turn on and start the hub. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. Virgin Media Wall Socket. Tudor. I am so sorry to hear that you seem to be missing a wall socket in the home. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. It probably goes into another room in the house. Explain what needs to be done and book an engineer visit. Tudor. on 03-08-2020 18:05. Follow the instructions on screen to finish your setup. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. VM don't send out the quick start kit unless there has previously been a VM connection in that property. Manage Your Account. Check the condition of your phones. If digging / drilling / new external & internal cables are required the. No Virgin Media wall socket on 19-10-2022 08:24. Virgin cables must only be provided by isolated sockets provided by Virgin Media. on 04-02-2023 11:17. Booking an engineer is easy with Virgin Media. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. I'm very sorry to hear about the non wall socket. Account - Cable. Or you may even find another name on it like NTL, Telewest Broadband, or a handful of other previous. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. It should work ok. I am going to send you a private message. The TV is a digital smart TV with Freeview inside. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. If possible, I would like to get rid of this rather ugly white. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. Could I get someone to come - 5400021. Go to solution. Router Plugin Port. There is a cable on the right of the box coming from the outside. The problem is the Hub is in my Study and the - 4964746. Account - Mobile. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. It is surface clipped usually. As bertles says it looks like a Satellite TV outlet that's been installed during decoration/the original build given it's unbranded, and recessed. Explain what needs to be done and book an engineer visit. Virgin offers self-install to properties that have recently had a service. 0 Kudos. I’m a new Virgin customer, and the previous occupants used a different provider. You'll have to cut the cable and seal the hole up. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. I can only find the TV socket. The cable fits in the socket shown in the image attached. Thanks . Praying the white is the virgin one. Tudor. Push the red label end of the white cable, into the wall socket. Second, you'll likely need a manned installation for your VM services. Looks like I don’t have the virgin media wall socket in my house at all so unable to install myself. Switched On. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. on 23-10-2022 13:36. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. I was told when purchasing the broadband package that fibre was available here. I don't work for Virgin Media. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. how can we go about changing our self install to. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. There are two outputs from here (the two connectors that are close together on the white box). It has two outputs on the left of the wall box. We have an unwanted virgin box hanging off the front of our house we’ve moved into. The cables won’t attach to the wall socket which looks mangled. We would like to show you a description here but the site won’t allow us. You can possibly do this in two ways. Can I order an engineer please. Dave. Customer since 1993. Back a step. Browse Virgin Media Virgin Media Community. 0800 052 1734-----There were many cable companies that originally built the networks in the early 1990s. Location. A master socket is the main socket for the phone line in your home, not an extension socket. Sorry man. Rang the helpline today - was told it could be linked to the upcoming change to phone over fibre (although we’ve not had a notification), however the sockets should be working. Forum Team. I have looked everywhere but can't seem to find one. Installing and configuring your kitThank you. Stay safe online. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. QuickStart, set up and connections. 19-01-2023. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I. “. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. I recently applied and received the delivery for a virgin package of tv broadband. I don't work for Virgin Media. I end up calling and the person on the phone said its been - 5401028. Sign in . Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. The pre-install team number is 0800 052 1734. Tried looking but can't see a way to book an engineer for this? Thanks. Tuning in. We would like to show you a description here but the site won’t allow us. 33. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. The yellow labelled parts have HDMI cable been supplied in the box. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Re: My Flat doesn’t have wall socket. Hey Juanr, thank you for. Joining in Options. 0 KudosNo virgin wall socket [MOD EDIT: Post split to create own thread] - 5345241. We don't have a a Virgin Media wall socket, just an old NTL one which doesn't have a socket for the cable. We don’t have a Virgin Media socket but the previous home owners did have Virgin Media wifi so I’m not sure what the issue is. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Hi i am a new virgin media customer- got internet, tv and phone package (activated it yesterday as i recently moved houses) but have an issue previous house owner has a virgin media wall socket thing which the white wire connects to the broadband- which is upstairs- however my tv (using virgin 360 tv) is downstairs how am i supposed. I have looked everywhere but can't seem to find one. The wall socket is currently in the living room and I need it moved to another room. Virgin Media - Cable Broadband, Digital TV and Telephone/Mobile News. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. My router does now provide internet but the light is always yellow and it. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. VM BB TV Landline. It also protects the network from 240 volts being fed to it by faulty TVs in your home. Alternatively, you can use any coaxial cable with an F connector. Should I cancel and request an engineer to install. How To A Smartphone Without Letting My Pas Know Quora. When I proceeded to set up my Hub 3 I quickly realised that. Options. Got my virgin media self install kit but I don't have a virgin socket. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. Re: No Virgin Media wall socket internally. Networking and WiFi. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. We all know and love the internet and TV services that can enter our homes through entry points. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. To help with spotty WiFi, can I just plug a modem/router into the second socket and that's it or is it more complicated that that? r/homelab • Want to add a switch but don't want to create a loop. on 22-03-2023 10:44. Options. Switched On Families. There are multiple different branded wall boxes inside our flat but none. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Other times you will find an unbranded connection point on the wall. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Tudor. QuickStart, set up and connections. Turn on your TV and get connected. Security matters. 4. All forum topics; Previous topic; Next topic; 1 REPLY 1. Solved: We have the quickstart pack but sadly cannot get broadband set up and working. I would suggest the cable is just going down behind the skirting board, someone has very neatly hidden it away - follow the skirting board, and see where it's going to - at the worst, you should be able to see where it's been cut off (if it has). 3. Chatter and natter. Yes, we will be able to fit another socket for you. What confuses some people is the push-on connector provided. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. I was trying to book an engineer but I didn’t get anywhere. It's probably virgin broadband to the house , you would need to call virgin , confirm that there is an existing line to the house, get a broadband contract , receive virgin router and follow the included setup guide . Virgin Media; My Virgin Media; Shop; Help;. The wall socket I have within my home does not appear to be working. So, a 50 minute broadband, TV and phone. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. Tudor. QuickStart, set up and connections. It should work ok. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. The master phone socket is the main socket where the phone line enters your home, usually found in the hallway near the front door. If you really need to take them off, just use a screwdriver to unscrew the screws. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. When you 'page' the handsets, all of the cordless handsets should ring. Hi I have ordered a quick start kit and don't have a virgin media wall socket. You need a small spanner to remove this. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. I have only got one rectangular shaped white socket (Shown. The box does however have a hole in. if not a technician will install one. Based on what you've advised the switch should have happened yesterday and this means your line should be working via the hub, however as you still get a line from the wall socket there's a chance the migration has not completed yet. B&Q are running low on these however. Thanks robertdwhite, I have booked a visit for the next available slot which you can view here via the MyVM app. The box and cables may have been removed by the previous occupiers. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Plug into the Hub. Went outside and there appears to be nothing on the other side (maybe removed). Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Has anyone had the same problem?We would like to show you a description here but the site won’t allow us. Virgin Media; My Virgin Media. 1 ACCEPTED SOLUTION. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. . 1 said to wait until today and she would enable the hub overnight, but it still doesn’t work. The new ones are just screws, the old style Telewest ones are like star shaped head. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. Please help. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. I have checked outside and there is a brown box shared with the neighbour. Just had the Hub 3 delivered for Quickstart. Options. Will an engineer h. We have the quickstart pack but sadly cannot get broadband set up and working. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Without the landlord's written consent you must not order a service that results in Virgin Media digging the drive / paths / gardens and drilling through walls at the property. The cable going in will be a double. He will drill through into the lounge and connect an internal access point to the brown box on the exterior of the building. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. I connected my TV with the aerial cable that comes from the wall but I don't get any signal. Hi there @aw2387743, thanks for reaching out to us and a warm welcome to the Virgin Media forums. on 30-09-2022 14:24. Step 4. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. These do not work. I'm afraid that we won't be able to book this in as you don't have an active account with us, however if you speak with our Sales Team on 0800 183 1234 this is something they'll be able to help you with. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I'm a Very Insightful Person, I'm here to share knowledge. Push fit the VM-supplied lead onto the socket. on 15-11-2022 18:53. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. When you place your order, we'll let you know. Thank you. Wall sockets and no connection. SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. Some cordless systems have a paging function (often controlled from a button on the base station). Second, you'll likely need a manned installation for your VM services. i opted for the self install, however on inspection we - 5180915. PSTN stands for public switched telephone network – it's the copper phone network that delivers analogue landline phone services. We also don’t have an Ethernet point only an old BT outreach 5C box. Grab the adapter we provided and plug it into the grey port at the top (labelled Port 1) on the back of the Hub. I've also got an old NTL phone socket so. Take the end of the isolator cable with the red band and push it firmly into your Virgin Media wall socket. See full list on itblogpros. However, I do not have any of the specified wall sockets available. I could connect it in my house self install. I don't work for Virgin Media. on 22-10-2022 20:58. The first thing they should have said, right at the start… right at the beginning…In order to use Virgin Media products YOU WILL NEED A VIRGIN MEDIA SOCKET. All you need to do is contact Virgin Media and explain what the issue is. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. com. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. Subscribe to RSS Feed;. VM BB TV Landline. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Two virgin media wall. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. 2 – Check the broadband cable is firmly connected. I would love to help you get your service installed. I just got Virgin Media kit and read all information carefully and checked - 5200805. Entertain me; Broadband Deals.